Siemens Electrification & Automation — Customer Experience
Care Plan Portfolio · SIEMENS EA
Net Promoter Score
+45
+6 pts vs. last quarter
38 respondents · 22 promoters · 11 passives · 5 detractors
Scale −100 to +100 · %Promoters − %Detractors
Customer Satisfaction
4.1 / 5
47 service touchpoints surveyed · last 90 days
Scale 1–5 · mean post-touchpoint rating
Customer Effort by Journey Stage
Customer Effort Score
2.2 / 7
Gartner 1–7 · lower is easier
Low effortHigh effort
CSAT at this stage
4.2 / 5
The standard at this stage
The right accounts are surfaced before they ask — not after they've already had a problem we could have prevented.
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